Returns & Refunds Policy

The Medics Lodge (www.medicslodge.com) is the trading name for Medics Lodge Ltd, registered company in the UK, company number: 11833310

This returns and refunds policy will explain our agreement and your rights should you wish to return an item or require a refund.

Topics:
• Returns
• Return process
• Refunds
• Exceptions
• Please Note
• Questions

Thank you for your purchase and supporting The Medics Lodge. We all hope you are happy with your order. However, in the extremely rare case that you feel that you are not completely satisfied with your purchase, you may return it to us for a full refund or an exchange subject to review. 

Returns, refunds, and exchanges only apply to physical items purchased from the Medics Lodge store. All lecture/video rentals/subscriptions/purchases or digital files purchased from www.medicslodge.com are non-refundable. All training courses and qaulifications come under a different policy. Please contact your course co-ordinator at training@medicslodge.com for more information on course/training refunds.

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return process
To return an item, please email us at sales@medicslodge.com or directly via social media to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:

Medics Lodge Ltd
1 The Morehall
284 Cheriton Road
Folkestone
KENT
CT19 4DW

Please note, you will be responsible for all return shipping charges unless we have agreed to send a return mail label if the item is being replaced. It is your responsibility to ensure the item is returned (and arrives) safely to us. As such, we
strongly recommend that you use a trackable method to mail your return. If you choose not to, Medics Lodge Ltd will not be liable for any loss or damage that may occur during the return process and your refund will be void.

*COVID19 return information
All clothing items ordered are unable to be returned for refund unless approved by the sales team due to our inability to repackage and resell that item. There’s evidence to suggest that COVID19 can attach to fabrics for prolonged periods of time and to minimise the spread of COVID19 as a team we’re unable to accept worn returns of clothing products. 

Refunds
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least five working days from the receipt of your item to process your refund. We will notify you by email when your return has been processed.

Exceptions
For defective or damaged products, please contact us at sales@medicslodge.com to arrange a refund or exchange.

Please Note
– Sale items are FINAL SALE and cannot be returned
– Items that have been customised cannot be returned unless there’s a product error of our doing
– Ordered garments of the wrong size can be replaced subject to approval. All clothing garments are printed in house on demand to reduce wasted stock therefore reprints are not likely due to the additional cost.  

Questions
If you have any questions concerning our return policy, please contact us at
sales@medicslodge.com